Financial Experience Design 2019 has ended

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Financial Experience Design 2019

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7:30am EDT

Registration and Breakfast Commons

8:30am EDT

Opening Remarks: Michael Kirkpatrick, SVP, Client Experience & Strategy, Mad*Pow Forum

8:45am EDT

Keynote, Elevating Design: Stephen Gates, InVision Forum

9:10am EDT

Keynote, Drive Innovation with Strategic Design: Joseph Smiley, E*TRADE Forum

9:35am EDT

Fireside Chat, Always be Onboarding: Laurie McLachlan, Digital Onboarding, Michael Kirkpatrick, Mad*Pow Forum

9:55am EDT

Keynote, Designing with Responsibility. Designing Ethical and Inclusive Solutions: Andy Vitale, SunTrust Bank Forum

10:20am EDT

10:45am EDT

Keynote, The Era of Multi-Modal Design: Marti Gold, Sirius XM Forum

11:10am EDT

Keynote, Simplifying Decisions & Choice Architecture: Rob Gifford, Mad*Pow Forum

11:35am EDT

Fireside Chat, Mindset of Young Investors: Kelly Lannan, Fidelity Investments and Jen Briselli, Mad*Pow Forum

11:55am EDT

Fireside Chat, Orchestrating Multi-Channel Touchpoints to Deliver Great CX: Vanessa Jupe and Rita Arens, H&R Block Forum

12:15pm EDT

Keynote, Creating and Nurturing Design Culture: Christine Berglund, CapitalOne Forum

12:40pm EDT

1:40pm EDT

Behavior Based Design: Interactive Session, Moderated by Mad*Pow Forum

3:00pm EDT

Fireside Chat, Innovation Labs Are Not Really About Innovation: Natasha Barrientos, John Hancock and Dusan Koljensic, Fidelity Labs Forum

3:20pm EDT

Fireside Chat, Building a Behavior Change Practice: Neesha Mathur, Prudential, Dustin DiTommaso, Mad*Pow Forum

3:40pm EDT

4:00pm EDT

Fireside Chat, Organize for Design & Innovation: Vijay Hanumolu, Unum and Michael Hawley, Mad*Pow Forum

4:20pm EDT

Panel: Operationalizing Transformation Forum

4:55pm EDT

Keynote, Where is the Bar? Raising the bar for Design in Financial Services: Brian McLaughlin, Bottomline Technologies Forum

5:20pm EDT

Closing Remarks: Michael Kirkpatrick, Mad*Pow Forum

5:30pm EDT

Cocktail Reception Commons