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Friday, October 25 • 4:20pm - 4:55pm
Panel: Operationalizing Transformation

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avatar for Martin Davis

Martin Davis

Design Director | FXD Advisory Board, USAA
avatar for Robert Scott

Robert Scott

Formerly SVP, Head of Digital Engagement, Citizens Bank
Robert is fanatical about exceptional customer experience, passionate about digital, and thrive on doing it efficiently at scale.For Robert, it’s about taking his e-commerce and operations experience, and using technology as an enabler to deliver a consistent customer experience... Read More →
avatar for Scott Furlong

Scott Furlong

Global Head of User Experience, State Street Global Advisors
Creative, innovative, and highly-organized user experience professional, with the ability to build strong alliances with clients and business partners, and to create visions and strategies to achieve business goals. Passion for creating superior customer solutions guided by user empathy... Read More →

Friday October 25, 2019 4:20pm - 4:55pm EDT