avatar for Robert Scott

Robert Scott

Citizens Bank
Formerly SVP, Head of Digital Engagement
Robert is fanatical about exceptional customer experience, passionate about digital, and thrive on doing it efficiently at scale.

For Robert, it’s about taking his e-commerce and operations experience, and using technology as an enabler to deliver a consistent customer experience across digital channels. Robert is driven to help customers achieve their goals, while profitably realizing key business metrics.

Robert absolutely enjoys building and working with effective teams. Robert always include vendors and his internal customers with his team to ensure all parties are aligned with goals; they measure their performance together and share in their successes. It’s all about improving customer success every day.

Achieved digital customer service excellence:
• Bizrate’s highest honor: Platinum Circle of Excellence (only 66 online retailers received this distinction the year awarded)
• Stevie Award - Customer Service Success - Financial Services (recognition for Citizens Bank’s online chat program)

Robert has gained a lot of experience and best-practices by successfully managing business operations for online retailers who are among the 500 largest US e-commerce companies, and digital customer care for a US super-regional bank.
Friday, October 25

4:20pm EDT