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8:30am • Opening Remarks: Michael Kirkpatrick, SVP, Client Experience & Strategy, Mad*Pow
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8:45am • Keynote, Elevating Design: Stephen Gates, InVision
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9:10am • Keynote, Drive Innovation with Strategic Design: Joseph Smiley, E*TRADE
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9:35am • Fireside Chat, Always be Onboarding: Laurie McLachlan, Digital Onboarding, Michael Kirkpatrick, Mad*Pow
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9:55am • Keynote, Designing with Responsibility. Designing Ethical and Inclusive Solutions: Andy Vitale, SunTrust Bank
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10:45am • Keynote, The Era of Multi-Modal Design: Marti Gold, Sirius XM
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11:10am • Keynote, Simplifying Decisions & Choice Architecture: Rob Gifford, Mad*Pow
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11:35am • Fireside Chat, Mindset of Young Investors: Kelly Lannan, Fidelity Investments and Jen Briselli, Mad*Pow
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11:55am • Fireside Chat, Orchestrating Multi-Channel Touchpoints to Deliver Great CX: Vanessa Jupe and Rita Arens, H&R Block
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12:15pm • Keynote, Creating and Nurturing Design Culture: Christine Berglund, CapitalOne
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1:40pm • Behavior Based Design: Interactive Session, Moderated by Mad*Pow
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3:00pm • Fireside Chat, Innovation Labs Are Not Really About Innovation: Natasha Barrientos, John Hancock and Dusan Koljensic, Fidelity Labs
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3:20pm • Fireside Chat, Building a Behavior Change Practice: Neesha Mathur, Prudential, Dustin DiTommaso, Mad*Pow
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4:00pm • Fireside Chat, Organize for Design & Innovation: Vijay Hanumolu, Unum and Michael Hawley, Mad*Pow
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4:20pm • Panel: Operationalizing Transformation
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4:55pm • Keynote, Where is the Bar? Raising the bar for Design in Financial Services: Brian McLaughlin, Bottomline Technologies
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5:20pm • Closing Remarks: Michael Kirkpatrick, Mad*Pow
